We can be reached via email at customer service@ForeverHBCU.com Or you
can reach us by telephone at 510-621-7441 , our customer service line, Monday-Friday
6 am to 6 pm PST and Sunday 8 am to 6 pm PST.
ForeverHBCU.com
is committed to protecting your privacy. In order to complete your order
or to satisfy your request for information, you will be asked to provide
us with certain personal information. We offer 128-bit SSL encryption,
which encrypts your personal and credit card information as it is transferred
over the Internet.
We electronically verify each order with the credit company, returning
an order confirmed message only if the issuing bank authorizes it. Our
experienced staff then manually checks all orders which still appear unusual,
canceling any order we feel is not valid.
Security
If you're ever a victim of credit card fraud, the Fair Credit Act specifies
that your credit card company can hold you liable for no more than $50 in
fraudulent charges to your account. With .com, you'll be reimbursed for
any amount up to $50 billed to you by your credit card company for fraudulent
charges to your account if the credit card number was obtained from purchases
made at ForeverHBCU.com while using our secure server. For this protection,
you must promptly notify your credit card company of any fraudulent charges
and follow the procedures for doing so as outlined in your credit card agreement.
How You Can Tell You're Browsing a Secure Website
In order to be sure
that information transferred between your browser and the ForeverHBCU.com
server is secure, it is important to be aware of the security information
available to you through your browser.
Once you enter the Checkout process (when you're ready to purchase the
items you have put into your shopping basket), your connection to our
server becomes secure. To confirm this, look at the bottom of your browser
window. If you see an unbroken key or a closed lock (depending upon your
browser) you can be sure that your information is secure.
You can also ensure security by checking the URL line of your browser.
When you enter the secure area of our site, the first characters of the
site address will change from "http" to "https".
Example of a "closed lock" symbol in an
Internet Explorer Browser
Example of a "closed lock" symbol in a
Netscape Communicator Browser
Example of a secure URL in an Internet Explorer
Browser
Example of a secure URL in a Netscape Communicator
Browser
Data Collection in a Secure Environment
In several areas of our site, we ask you to provide information by filling
out and submitting an online form. These areas include:
Checkout, where we ask for name, address, email, credit card and other information
needed to complete your order.
Catalog requests, where we ask for a name, postal address and email address.
Email Registration, where we ask for your email address.
Registration, where we give you the opportunity to store your bill-to
and ship-to details (up to 99 ship-to addresses for easy online gift giving)
and securely store credit card information for faster online ordering
using quick checkout and the opportunity to bid in our online auctions.
Once you've registered, you may click on Account Info (at the top of any
page) to edit or delete your personal information. All information relating
to our customers is stored in a secure environment separate from our Website.
The ForeverHBCU.com contracts with Coremetrics, a service partner, to
provide us with data collection, storage and reporting services in order
to help us improve our Website and your shopping experience. When you
visit our Website, Coremetrics collects, on our behalf, first name and
email address (if you provide them) as well as your navigation path through
www.ForeverHBCU.com.
Coremetrics is contractually restricted from using your information in
any manner, other than in helping us to make our site more useful to our
visitors. For more information, including how to opt out, please click
here: optout@ForeverHBCU.com
Data Use
The information we collect is used to improve our Website, to notify consumers
about updates to our Website and for special offers and promotions. Also,
ForeverHBCU.com may provide aggregate statistics about our online sales,
traffic patterns and related site information to reputable third-party vendors,
but these general statistics will include no personally identifying information.
Communications
We want to communicate with you only if you want to hear from us. If you
prefer not to receive information from us, either through, postal mail or
by phone, please let us know by sending us an e-mail or calling us at 510-621-7441 .
Mailing Lists
We occasionally share our customer postal
mailing lists with select companies that might interest you. If you prefer
that we not share your name, please to send us an email to be removed
from the list.
Additionally, if you do not want to receive our catalog, please send
us an email to be removed from the list.
When emailing to be removed from a list, please include the following
information in the email:
-FIRST AND LAST NAME
-STREET, CITY, STATE AND ZIP
-ACCOUNT NUMBER
(nine digit number that usually begins with a #P and is found above your
name/address on the back of the catalog).
Please note that such requests may take up to 8 to 12 weeks to become
effective. In addition, if you ask us to remove your name and address
from our email or postal mailing lists, we will maintain your name in
a "do not mail" file to ensure that we can honor your request.
Please also note that when you make a purchase, we will send you emails
to confirm your order and may also need to contact you via phone, postal
mail or email if we have other questions regarding your order.
From time to time we make portions of our customer mailing lists, which
include name and street address, available to carefully screened companies.
This may include your name and postal address, but never your email address.
By purchasing online, you are automatically added to our catalog mailing
list. You may also receive periodic mailings from us with information
on new products and services or upcoming events. You may also request
to be added to our mailing list online by.
Email List:
As a strict policy, ForeverHBCU.com does not sell, trade, rent or otherwise
share your email address with any other company or third party. To change
your email preferences, this includes opting in or opting out, click here.
Unsubscribe to Email
You may unsubscribe to email special offers and/or update your email preferences
on the email options page.
Click on "No thanks. I would like to unsubscribe from your email
list" to unsubscribe. If you are signed in, your email address will
auto populate for you. Otherwise you must enter your email address and
sign in to unsubscribe. You will be taken to the email options page where
you may click submit to unsubscribe.
Please allow one week for your changes to take place. If you have any
questions or concerns you may also contact us by email at customerservice@ForeverHBCU.com
or by telephone at 510-621-7441 , Monday-Friday 6 am to 6 pm PT, Saturday
8 am to 4 pm PT.
You may also click the unsubscribe link on any special offer email you
receive from us and follow the instructions onscreen.
"Cookie" Use
“Cookies" are small pieces of information that are stored
by your browser on your computer's hard drive. Our cookies do not contain
any personally identifying information, but they do enable us to provide
features such as welcoming you back to our site using your name and storing
items in your shopping cart between visits. Most Web browsers automatically
accept cookies, but you can usually change your browser to prevent that.
Even without a cookie, you can still use most of the features in our store,
including placing items in your shopping cart and purchasing them.
You may update or change information
related to your ForeverHBCU.com account by accessing the Sign In section
of the Website with your email account and password.
